Gain essential skills for career development with this course on handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses. With example dialogue, practical exercises, useful templates and top tips and techniques, this course will help you avoid conflict at work and keep your cool in difficult situations.

This course is worth two CPD points and is approximately 1-2 hours in duration.

Save 20% on the supporting book for this course with code CREATINGSUCCESS20 at www.koganpage.com/creatingsuccess